Refund policy

At Genuine-Remotes, we strive to ensure you get the exact right remote control or replacement part for your device. If something isn't quite right, we are here to help.

1. Return Window

You have 14 to 30 days (choose your preferred window) from the date of delivery to request a return or exchange for items purchased on our store.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The remote or part must be unused, undamaged, and in the same condition that you received it.

• It must be in the original packaging.

• Items showing physical damage, water damage, or signs of misuse by the customer will not be accepted.

3. Non-Returnable Items

• Custom or special-order items specified as final sale.

• Batteries (if purchased separately).

4. How to Initiate a Return

To start a return or exchange, please follow these steps:

• Contact our support team via email or our store contact page with your Order Number and the reason for the return (along with photos if the item is damaged).

• Once your return request is approved, we will provide you with the return shipping instructions.

5. Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Shipping Costs for Returns

• If the return is due to our error (e.g., you received an incorrect or defective item), Genuine-Remotes will cover the return shipping costs.

• If the return is due to a customer ordering error (e.g., ordering the wrong model compatibility), the customer will be responsible for paying shipping costs for returning the item.